Ordering Information:
Return Policy:
We are committed to customer satisfaction. All orders are carefully inspected prior to shipping but we will gladly refund or replace any item that does not meet your expectations. All items must be returned in their original condition within 14 days.
Custom Orders:
Custom-sized pantographs must be prepaid and will take approximately 2 weeks to ship.
Custom ordered ordered quilts will take approximately 6 to 8 weeks. A 30% non-refundable deposit is required on all custom quilts. Due to the nature of custom work these orders can only be placed by email or by phone. Sales of custom/special orders are final ... returns of these item will NOT be accepted.
Shipping and Handling:
All orders are shipped Monday through Friday via the United States Post Office or via Federal Express ground. Orders are packaged and shipped as quickly as possible. We make every effort to ship items in stock within one to three days (but unfortunately this is not always possible).
Sales Tax:
If you are a Texas resident, Texas state sales tax (8.25%) will be added when we process your order.
Wholesale Requirements:
1. To qualify to purchase wholesale, you must have:
a. A valid business license
b. A valid resale ID number
c. A physical location or website intended for retail sales
c. Plus ONE of the following
• a listing in your local city yellow page directory
•.invoice showing wholesale purchase(s) from another company
• a business address different from your home address
• a business phone different from your home phone
2. Wholesale minimums for orders are as follows:
Patterns: min. 6 per item, 18 patterns total
Pantographs: min. 3 per item, 18 pantographs total
Digital CDs: min. 3 per item, 12 CDs total
Stencils min. 3 per item, 18 stencils total
Tattoos min. 3 per item, 18 tattoos total
3. All first-time wholesale orders must be pre-paid before shipping. We accept (for both wholesale and retail orders): MasterCard, Visa and Discover online payments. You may also send checks and money orders, or request a PayPal invoice however; we will not ship until we receive payment.
4. To quality for Net-30 terms a wholesale application must be completed. An application is available for download by clicking here. Upon approval a user ID and password will be assigned to access wholesale pricing online.
5. We do not track back-orders for wholesale accounts. If an item is out of stock; please reorder. Unless specifically requested, we do not hold shipments for back-orders either.
6. While we attempt to maintain price stability, we reserve the right to adjust prices at any time without notification. New pricing will initially be reflected on our website. Catalogs will be updated upon the next revision.
Phone Orders:
If you would rather not place your order through our web site, please feel free to contact us directly at:
830.964.6133
Monday through Friday
10:00am to 5:00pm
Security:
You can place your order online with complete confidence in the safety of your personal and credit card information. This information is only used to process your order. We will never sell, trade or distribute your personal information without your prior consent.