See what our customers have to say about us!
""I was looking for a panto that actually interlocked because I hate the straight rows, and Lo and Behold there you were. What a great surprise. I have a lot of patterns, but my very favorite are the ones I purchase from you this last year.""
~ A.S.
""I just have to say how helpful and customer friendly Patricia is. I had purchased one of her patterns from someone else and was having difficulty lining up the rows of stitching. I emailed her & asked her about my concerns. She immediately wrote back w/a couple suggestions but also kindly replaced my pattern w/the latest print of that design."
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~ C.
"Thank you So Much for your patience and and going the extra mile. I know your business will be blessed with such wonderful customer service!! "
~ p.f.
"I love your designs and your site. This is one of the many reasons I only subscribe to your designs. You are easy to approach and immediately fix anything out of place. Recently, my HD crashed on me and I lost a lot of designs. Just wanted to say a HUGE thank you for making my previous purchases available for downloading. Being able to download my designs when I have lost them is wonderful treat. Not all sites do this so I don't shop with them. Now I ask before joining or buying designs how do I recover lost files.
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~ e.m.
"I
probably wouldn't take the time to write if I wasn't so please with both the Railz
and Patricia, the owner. There was a little snafu with the order and Patricia
bent over backwards to make it right, so I can't recommend her highly enough. I
was impressed by the new smooth ride of the Railz. It's like getting a new
machine. I highly recommend Railz!"
~ g.
"OK,
I just wanted to tell you that I LOVE the Railz and Edgerider wheels. I
am 3/4 through a comfort quilt, using a panto, and I have had much better
control and the funny thing is that the stitch regulator is working better on
these tracks. Anyway, I wanted you to know that, once again, what I have
gotten from Urban Elementz has been great"
~ g.l.
"I just love the Railz, so smooth and easy
to move. At first I found my self tensing waiting for the bump on the tracks,
then I remembered I had new ones."
~ d.r.
"I have installed the Railz to my HQ16 and it works great. It is worth every penny."
~ d.c.
"OK, I have been using the Railz for a few weeks now. NO BUYERS REMORSE HERE!!! I
love sewing down the edges of my quilts now. Nice smooth and STRAIGHT!! It really shows in
squaring those quilts. I have been doing a lot of freehand and even my Qbot performs smoother.
If you haven't really considered this change....change your mind. This is by far a great
advancement over the plastic tracks!"
love sewing down the edges of my quilts now. Nice smooth and STRAIGHT!! It really shows in
squaring those quilts. I have been doing a lot of freehand and even my Qbot performs smoother.
If you haven't really considered this change....change your mind. This is by far a great
advancement over the plastic tracks!"
~ j.l.
"The Railz system has wonderful metal tracks and comes with genuine Edge-Rider
wheels. I got them installed (myself!) this week-end and am
absolutely AMAZED at the difference! I have never been able to stop my
machine, even with the needle in the down position, and have it stay
where I left it! It has always drifted, and I assumed that it was
because I move it on a carpeted floor every time I work, and I assumed
that it was the floor that was out of whack. NO MORE DRIFTING! I put the
machine anywhere on the new track and it stays there! What a concept!”"
~ margo
"I Love It!! The Railz system feels so-o-o-o good. It is gives a
fabulously smooth seamless ride and allows me to have total control over
my movements."
~ yahoo group
"I was concerned about the track joint on Railz causing a bump in the
tracks. It does not! It is a totally seamless ride! So if you are
sitting on the fence, jump over and go for it! The customer service and
the system are top notch"
~ yahoo group
"It was a pleasure working with you! Thank you so much for
everything. Both my husband and I are really grateful for your vision (on the Railz),
and the ability to make it a reality then being there to help and support."
~ i.r.
"The Railz system feels so good. It is a real smooth ride and allows me to have control over my movements. I Love It!! With the HQ tracks and wheels it would move freely, but there were so many bumps and wobbles in the road each time it hit a bump it would take off flying."
~ j.h.
"I have just installed my Railz and I had to write to thank you
for this wonderful product. The carriage is rock steady and easily
stitches straight lines freehand, yet the slightest effort produces
beautiful loops. I used to have trouble trying to retrace my quilting
lines but not any more. I never dreamed the problem was with the
plastic track rather than with the operator's skill. I feel as if my
quilting quality has taken a giant leap forward. You can be sure I will
recommend Railz to the my four friends who also own Handi Quilters.
Thank you, thank you, thank you. I can hardly wait to wake up tomorrow
and start quilting."
~ j.r.
"I just can't begin to
tell you how much I love your site, and the pantos that you design. I will
always be your number one fan."
~ d.i.
"I just wanted you to know how happy I've been with your
designs. The two quilts I have finished with pantos since "The Exploration"
began were both your pantos and I had a great time doing them. If a
beginner is happy, that's saying a lot."
~ l.a.
"The quilt is absolutely gorgeous ... I just love that you made me look good. You made it look perfect!!! Thank you so much."
~ l.b.
"Patricia Ritter has made me a believer!! I revisited panto's using the "Urban Elementz" brand,
and I love, love, LOVE, them!!! Thanks A
Million!"
~ j.l.
"I heard good things about your company. Customer Service was one
of them."
~ a.b.
"I love your patterns!!!"
~ m.k.
"You're the best and I love your designs."
~ h.m.
"I received the stencil a couple days ago ... thank you so
much! It is exactly what I wanted. Thanks so much for your excellent service."
~ l.
"Just a quick note to let you know that I received the
patterns today ... thank you very much ... I'm very happy with my purchase!"
~ r.
"Thank you for all the wonderful pantographs. I send a lot of my students your way because you are the best (hands down), and the customer service is fantastic. I also love your website."
~ h.s.
"I am pretty new to LA quilting, but I think you have a fabulous company.
Your designs are wonderful, usable and high quality. I bought a panto from another company and it didn't stitch up as nice. All the pantos that I've ordered from you
have been great."
~ a.m.
"Thanks! I received my panto and love, love, love it!"
~ k.e.
"I just thought I'd let you know that I truly enjoy using your pantos. I
have only been quilting for a year and do have designs from other distributors
but your's are always my favorites. They seem to flow so easily and for a
beginner that means a lot. I get many compliments form the quilts I
complete with your designs. Thanks for making them available at such
reasonable prices. I can't wait until I have the entire collection."
~ d.m.
"I just wanted to tell you that I just got off the phone
with 2 customers who were singing your praises!! Both were digital customers. They love how you go from paper to stencils to digital
and how you go from blocks to allovers. And you give them the complete design."
~ n.r.
"... I not only love so many of your designs, but your web page
technique of sliding over and having the design appear larger is a brilliant
time saver. No doubt I'll be ordering from you by May."
~ s.
"Thank you Thank you Thank you for this block (Fast No-Match Stars)!!!!! I have absolutely fallen in love with it and
have made many and intend to make many more!!!
From red, white and blue to multi colored ... it is so easy!!!"
~ s.m.s.