FAQ

  • WEBSITE HELP

  • How do I reset my password?

    On our Log-In page, click on the message "Forgot your password?" You will be prompted to enter your e-mail address.
    Once you enter your e-mail address you will receive an e-mail with a link to reset your password. If you have further issues, call us at 830.964.6133.

  • Where are the product sizes listed?

    All of our products have exact sizes listed. Once you've clicked on a product, just scroll down further on the page until you see the word DETAILS.
    Underneath that you'll see the specifics of the design.  NOTE: It's directly above REVIEWS.

    panto sizes

  • I need assistance checking out.

    Alway feel free to call us at 830.964.6133 to help you place an order, or e-mail us at onlinestore@urbanelementz.com.

  • How do I access my downloadable purchases?

    Your downloadable purchases are always available through your Urban Elementz and Applique Elementz accounts.

    1. Log into your account.
    2. On your account page is a link for "My Downloadable Products"
    3. Click the design name/link that is in orange to access your purchases

  • How do I download my digital files?

    Patterns are available for immediate download upon payment authorization:

    1. From your Order Confirmation page you will see a prompt to "Go to My Downloadable Products" - this will redirect you to the My Downloadable Products page where you can access all of your digital purchases.

    2. To download your digital file from your My Downloadable Products page, click on the design name that is in orange.

    3. A window will pop up asking you if you would like to OPEN, SAVE, or CANCEL. Always click “SAVE”.

    4. Another window will open that shows locations on your computer. This is where you can choose the location that you want the file(s) to be saved on your computer. With some internet programs you can pick anywhere that you’d like the files to be saved, but please pick a location where you can find them again. NOTE: You will want to probably pick a location like “my documents” or a folder that you’ve created for downloads, patterns or something like that.  

    5. If you do not see a window asking where you'd like to save the file, it is most likely that your file was automatically downloaded to your computer's Downloads folder. If this is the case, please make note of where this ‘download” file is located.

    5. Allow the download to complete. Check the location that you chose for the file to be saved to make sure that it is there.

    6. You will now need to unzip the folder in order to access the actual pattern file to be read by your quilting machine system.

  • How do I unzip my digital files?

    Instructions for Unzipping Files (Windows XP/Vista):

    Method #1 

    1. Locate the “zipped” folders that you have downloaded.

    2. When you double-click on the ‘zipped” folder, you will see the files that are inside, but they are not “unzipped” yet.   On the left hand side of the window shown on your screen and you will see a link to the command “EXTRACT ALL FILES”. Click on this.

    3. An extraction wizard window should pop up. Click on “NEXT”.

    4. You should see a description of the destination of where your computer would like to place the unzipped files and a “BROWSE” button next to it.  Make sure that the location in that window is actually where you want the unzipped files to end up.

    5. If you don’t like the location that is listed, then click on the “BROWSE” button & select a new location for the files to end up, by clicking on locations until you have highlighted the specific location where you want the files to go. Then click “OK”.

    6. Once you click “OK” the browse/selection window will disappear and you will be returned to the extraction wizard window.  Click “NEXT”. 

    7. You can now either view the files (by putting a check in the box referring to viewing) or not (uncheck the box) and by clicking on “FINISH”. You now have completed unzipping your files. 

    Method #2

    1. Locate the “zipped” folders that you have downloaded.

    2. Double click the “zipped” folder you would like to open.

    3. Right-click and highlight the file inside the “zipped” folder, and without releasing the right-click button drag the file onto your desktop.

    4. You now have completed unzipping your files.

  • I need more than basic assistance with accessing my files and using them on my computerized quilting system.

    Our friends at Digi-Tech Designs offer a variety of Specialized Instruction Classes that are perfect if you:

    - Need further assistance with computer basics like locating and unzipping downloaded files

    - Need instruction on how to transfer designs to your computerized quilting system & with basic design setup

    - Want beyond-the-basics instruction on specific features of your quilting system

     

    Contact DIGIT-TECH at info@digitechpatters.com to inquire further or register for a class.

  • What is your copyright information?

    All rights reserved. No part of our designs (paper & digital pantographs/patterns/books/applique/decals/stencils) covered by the copyright within may be used in any form or reproduced by any means - graphic, electronic, or mechanical, including photocopying, recording or taping, without written permission from the publisher, Urban Elementz. These designs may be used to make items only for personal use, on customer quilts, or donation to non-profit groups for sale - they may not be rented out to customers. Each piece of finished merchandise must carry a conspicuous label with the designer copyright information.
     
    For website/publications/etc: Images of our designs must also carry a conspicuous label with the designer copyright information.​

  • ORDERING INFO

  • Is it secure to place an order through your site?

    You can place your order online with complete confidence in the safety of your personal and credit card information.
    This information is only used to process your order. We will never sell, trade or distribute your personal information without your prior consent.

  • How long does shipping take?

    All orders are shipped Monday/Wednesday/Friday via the United States Post Office or via Federal Express ground.
    Orders are packaged and shipped as quickly as possible.  We make every effort to ship items within one to three days (but unfortunately this is not always possible).

    The United States Postal Service & FedEx both estimate that packages ship within 3-5 business-days, although this is not guaranteed. 

  • Can I place a phone order?

    If you would rather not place your order through our web site, please feel free to contact us directly at:

    830.964.6133

    Monday through Friday 
    8:00am to 4:00pm CST

  • Is there a sales tax?

    If you are a Texas resident, Texas state sales tax (8.25%) will be added when we process your order.

  • What is your return policy?

    We are committed to customer satisfaction. All orders are carefully inspected prior to shipping but we will gladly refund
    or replace any item that does not meet your expectations. All items must be returned in their original condition within 14 days.

    Digital purchases are non-refundable.

  • Do you have gift cards?

    Yes, we do! To purchase a gift card, please enter the “Gift Card” button into the home screen's Search bar, or click here.

    If you would prefer a paper certificate, you can:

    1. Continue to place the order online, adding a note to the order (at checkout) requesting a paper certificate and where to mail it to. If you do not want the recipient to receive e-mail notification of the certificate, please use your own e-mail for the Recipient's E-mail portion. 

    2. Call our offices at 830.964.6133 to place a phone order for the gift certificate.

  • How do I order WHOLESALE?

    1. To qualify to purchase wholesale, you must have:
         a. A valid resale/tax ID number
         b. A completed wholesale application (call or email us for application)
         c. Plus TWO of the following
             • a physical or web-based business
             • a listing in your local city yellow page directory
             • invoice showing wholesale purchase(s) from another company
             • a business address different from your home address
             • a business phone different from your home phone

    2. Wholesale minimums for orders are as follows:

        Patterns:         min. 6 per item, 12 patterns total
        Pantographs:  min. 3 per item, 18 pantographs total
        Digital CDs:     min. 3 per item, 12 CDs total
        Stencils:          min. 3 per item, 18 stencils total
        Tattoos:           min. 3 per item, 18 tattoos total
        Applique         min. 3 per item, 12 designs total
       
         NOTE:  Wholesale orders must total $150.00 (not including shipping)

    3. All first-time orders must be pre-paid before shipping. We accept: Mastercard, 
        Visa, Discover and PayPal online payments. You may also send checks and  
        money orders however; we will not ship until we receive payment.

    4. To qualify for a wholesale account a wholesale application must be completed,
        and we must have a copy of your resale/tax ID form on file. Email us at
        onlinestore@urbanelementz.com to receive an application. Upon approval a
        user ID and password will be 
    assigned to access wholesale pricing online.


    5. We do not track backorders. If an item is out of stock; please reorder. Unless
        specifically requested, we do not hold shipments for out of stock items either.

    6. While we attempt to maintain price stability, we reserve the right to adjust prices  
        at any time without notification. New pricing will initially be reflected on our
        website. Catalogs will be  updated upon the next revision.

    Please email the application and qualifications to:
    onlinestore@urbanelementz.com

  • What is the difference between purchasing a PAPER pantograph, a DIGITAL pantograph, a SELF-PRINT pantograph, and a TEAR AWAY pantograph?

    Paper Pantograph: A paper pantograph is a 12'-long sheet of paper, printed by Urban Elementz and shipped to you.
    It includes 1 or 2 fulls rows of the design plus two partial rows to help you precisely line up your rows.

    Self-Print Pantograph: A self-print pantograph is a downloadable PDF file that gives you an 8.5" x 11" section of a pantograph, with one full row and two partial rows. These are designed to be printed from your printer in your own home. For additional information, please refer to the FAQ subject "How do I print a Self-Print pantograph?"

    Digital Pantograph: A digital pantograph is for computerized quilting systems ONLY. These downloads come as a zip file containing the various computerized system formats. These are NOT configured to be printed as a paper version of the design. For additional information, please refer to the FAQ subjects "How do I download my digital files?" and "How do I unzip my digital files?"
     
    Tear Away Pantograph: A tear away pantograph is intended for both domestic and longarm quilting. Just place the special Tear Away paper onto your quilt with basting adhesive, quilt directly onto the tear away design, and tear away the paper when done.

  • Can I order a custom-sized pantograph?

    Absolutely! Any paper pantograph or bloack can be custom-sized to the size best suited for your quilt.

    To place an order with a custom size, go to the product's page. Under "Want a different size?" let us know what size you'd like for a single row of
    the pantograph / the size of the block. While we are happy to customize designs to any size you'd like, we do recommend staying within 2 inches
    up or down of the original size.

    Custom Sizes
    Custom-sized pantographs must be prepaid and will take approximately 2 weeks to ship.

    All custom pantograph sales are FINAL.

    PLEASE NOTE: It is against our copyright for customers to resize our paper pantographs and print at home/at a print shop.

  • What is the Essential Elementz Club? / How do I join? / How do I unsubscribe/suspend my membership?

    You’ve heard of the Book of the Month and the Fruit of the Month clubs, right? Well, we have the Pantograph of the Month Club! How it works ... we send you a panto every month, but this isn’t just a panto. In addition to the standard 144” panto, you will also receive at least 4 complementary designs for blocks, setting triangles and/or sashing, and those of you who regularly purchase pantos know that that’s a great deal.

    You can join our club though the Essential Elementz page here or (via the navigation bar's Quilting Designs menu).


    We always preview that month's club at the start of the month.... If there is ever a design that doesn't tickle your fancy, or if you are looking to cancel your subscription, it's easy to opt out for a month or two or unsubscribe all-together. Just log into your Urban Elementz account, click the Account button on the home page, and suspend/unsuspend/cancel under the Subscription section. You can even change your credit card information from here.

  • What is the Applique Block of the Month Club? / How do I join? / How do I unsubscribe/suspend my membership?

    You’ve heard of the Book of the Month and the Fruit of the Month clubs, right? Well, we have the Applique Block of the Month Club! Here's the deal ... we send you the laser-cut fusible applique pieces for a 12" finished block every month and at the end of the year you'll have all the applique you need for an amazing quilt.

    You can join our club though the Applique Elementz - BOM page here or via the navigation bar's Quilting Designs menu.

     

     

    We always preview that month's club at the start of the month.... If there is ever a design that doesn't tickle your fancy, or if you are looking to cancel your subscription, it's easy to opt out for a month or two or unsubscribe all-together. Just log into your Urban Elementz account, click the Account button on the home page, and suspend/unsuspend/cancel under the Subscription section. You can even change your credit card information from here.

  • I just bought a computerized quilting system. Can I exchange my paper pantographs for the digital versions?

    Unfortunately, since we can't re-sell a previously owned pantograph, and with consideration of production and royalty costs, 
    we don't have any program in place for those wanting to convert their paper to digital. 

    But as an individual, you can post your paper pantos for sale in the various online chat rooms.
    We have seen a number of people do this, and they usually sell their pantos quite quickly.

    https://groups.yahoo.com/neo/groups/LongArmQuilting-2/info
    https://groups.yahoo.com/neo/groups/Machine_Quilting_Professional/info 

  • APPLIQUE TIPS

  • What are the best techniques for fusing Applique Elementz?

    It's quite easy!
     
    IMPORTANT INSTRUCTIONS: Read Before Assembling
     
    Before peeling the paper backing from all the appliqué shapes, it can be helpful to press the appliqué shapes with an iron on a
    cotton setting with steam for 5-10 seconds. Test appliqué by partially peeling off the paper backing from just one appliqué shape
    to be sure fusible web has adhered properly. NOTE: After removing the paper backing the wrong side of the fabric should feel slightly sticky.
    If the fusible web still seems to be sticking to the paper backing and not the fabric, press all the appliqué shapes again following the
    instructions above. Let the appliqué pieces cool and try 
    partially peeling the paper backing from one of the applique pieces again.
    If the fusible web has adhered properly, proceed 
    using appliqué accordingly.
     
    See our video at: https://www.youtube.com/watch?v=aeuKKr53LFI

    1. Layout your background fabric, tee shirt, tote or pillow.
    2. Refer to the image of the applique on the packaging. We recommend starting with the biggest or central piece first.
    3. Remove the paper backing from the applique, exposing the Steam-A-Seam 2*
    4. Place the pre-cut shapes in the desired position & re-position if necessary. 
    5. Press the shapes in place with your hand.  Now your pieces will be temporarily held in place until the final pressing. 
    5. Once satisfied with your placement, press the shapes with an iron (10-15 seconds) until fused and the design will be permanently bonded to your project.
     
     *Steam-A-Seam 2 is a fusible webbing that is not permanent until pressed with an iron 

  • QUILTING TIPS

  • How do I prepare a Quilt Sandwich?

    1. Mark a straight line approximately 2” across your backing fabric from side to side on the wrong side of the fabric. Then mark the center of your backing fabric.

    Sandwich 1

     2. Lay your quilt backing wrong side up across a table or the bars of your frame with the marked line facing towards you. 

    3. Lay out your batting across the backing, aligning the top of the batting with the 2” line on the backing fabric. Let the remainder of the batting hang down.

    4. Beginning at the center, pin your batting to the backing. Using your regular sewing machine baste the batting and backing together, making sure to keep the edge of the machine’s foot with the edge of the batting. 

    Sandwich 2

    5. Now mark the center of your quilt top.  Lay your quilt top across the backing/batting sandwich.  Beginning at the center mark pin your quilt top to the batting/backing sandwich, matching its top edge of your quilt top along the stitched line you created in step #4. 

    6. On your regular sewing machine baste stitch your quilt top to the backing/batting sandwich. 

    Sandwich 3

    7. Take the entire "sandwich" to your quilting frame.  Lay the completed sandwich across the bars of your machine and attach the top edge of your sandwich to the take-up roller. Remember to start at the center and work out in both directions. 

    8. Throw the quilt top and batting over the take-up roller out of the way.  Line up the other edge of your backing with the back roller of your frame. Again starting at the center and working out in both directions attach the backing to the back roller. 

    9. Roll your backing fabric taut onto the back roller. Straighten and remove any wrinkles in the backing fabric so it is completely flat. Now flip batting and quilt top back into place. Straighten and remove any wrinkles in the batting and the quilt top so it is completely flat and square. 

    10. Now you can begin your quilting.

    11. When you reach the bottom of your quilt, spray a little 505 spray on the wrong side of you quilt top to hold the edge down,and baste the bottom of your sandwich together, again beginning at the center and moving out in each direction.

  • How do I line up the next row using a pantograph?

    After sewing the two full rows of the design ( or the single full row ) place your laser light on an identifiable point on the partial row that is closest to the take-up bar. Drop your needle into the down position. This is done before you advance the quilt.  Then carefully roll up your quilt ( leaving your needle in the down position ) until your laser light is lined up with the same identifiable point but on the full row that is closest to you.  Or in other words, until you get to the same identifiable point on the design in the first row that you sewed.  Now you can begin sewing the first row of you design again.
     

    lining up rows

  • How do I print a Self-Print pantograph?

    Need a panto immediately? We're here to help!

    A selection of Urban Elementz designs are now offered as Self-Print pantographs, allowing you to print the design straight from your own personal printer.

    How do they work?

    1. Purchase the "Self-Print" version of your chosen pantograph and download the Self-Print PDF file.
    NOTE: All of our pantographs with a Self-Print option are available within Online Store's Self-Print 
    category


    2. Print as many of the 8.5" x 11" pages as needed for the length of your quilt.
    NOTE: Before you print, make sure the page is scaled to 100%.


    3. Overlap the pages until the images on the separate sheets become a continuous design. Once the pages are aligned, secure with tape. Now you're ready for quilting!

  • The start/stops of my pattern don't seem to be connecting. How do I connect them? (digital quilters)

    Many of our patterns are inset patters. Inset patterns create beautiful, interlocked and all-over quilting designs. 

    Inset designs require that you overlap the single-repeats of your design until the edges connect.connecting inset pantographs

    ***For additional information on how to make your designs overlap from edge-to-edge, please refer to your personal computerized quilting system's manual - this function differs from system to system.

  • How do I set up an offset pattern? (digital quilters)

    With these designs, it is necessary to MANUALLY set up the digital file to offset each alternating row.

  • How do I set up a reflected, offset, two pass pattern? (digital quilters)

    With these designs, the same row will be stitched twice. It will be necessary to MANUALLY set up the digital file to be a reflected offset two pass pattern. 

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